Saugatuck Insurance Services is committed to providing high-quality products and service. If you are dissatisfied with an insurance product or service provided by us, we want to hear from you so that we can review and address your concerns.
Please include your name and contact information, the policyholder's name, your policy or certificate number, your claim number if applicable, and a description of your complaint.
We will acknowledge your complaint promptly and, where possible, within three business days. Where Saugatuck is not authorized to resolve the complaint directly, we will promptly refer it to the appropriate party.
If you remain dissatisfied after receiving our response, you may be able to refer your complaint to the Department of Insurance or equivalent regulatory agency in your state. Appropriate contact information will be included in our written response.
A complaint is different from a claim. Please follow the claim-reporting instructions contained in your policy or contact the broker through whom your policy was purchased.
